Entity Declaration Spice Infotech is the registered legal entity and parent company of the GetItRepaired brand. All terms, policies, and conditions herein apply to the operations of Spice Infotech doing business as GetItRepaired.

Effective Date: 01/01/2026

This Refund Policy applies to services provided by GetItRepaired.in, operated by Getitrepaired.

1. No Refund After Successful Repair

❗ Refund is NOT available if your device has been repaired/fixed successfully.

2. Eligible Refund Cases

Refund may be considered only if:

Service was not completed
Technician failed to deliver service
Payment was made but service not initiated

3. Advance Payments

Inspection or visit charges may be non-refundable
Advance payments for parts may not be refunded once ordered

4. Processing Time

Approved refunds will be processed within:

5–7 working days

5. Mode of Refund

Refunds will be processed via:

Original payment method OR
Bank transfer

CANCELLATION POLICY

Effective Date: 01/01/2026

1. Cancellation by Customer

You can cancel service:

Before technician dispatch → No charges
After technician dispatch → Visit charge may apply

2. Cancellation by Company

We may cancel service due to:

Unavailability of parts
Technical limitations
Safety concerns

3. Rescheduling

You can reschedule your booking by contacting support.